I'm a one man band. Some of my pieces haven taken years. Some weeks. But I couldn't create any of them again, such are the myriad processes involved that I've forgotten them now.
I want to you to be happy with what arrives at your home. More than just quality of product but that you like it and it becomes a part of your home that makes it more welcoming, or that it prompts good thoughts.
In short, I hope it's useful to you for many years. So yes, I want this quality/ordering/shipping/etc process to go as well as possible for you and am doing my best to ensure this. You can always talk directly to me if you have a problem.

David Kitching